The Problem:

• Owner couldn’t step away from the dispensary for more than a few hours without anxiety

• No clear performance structure—just “hope they do their jobs”

• Internal meetings lacked focus and often became complaint sessions

• Staff waited for direction instead of acting proactively

• Owner lacked tools to set boundaries, track performance, or inspire confidence

 What We Did:

Green Street to Main Street delivered a 1:1 Executive Coaching + Leadership Toolkit, covering:

• Defined KPIs for Every Role – Clarity on what success actually looks like, with role-specific metrics and weekly checkpoints

• Performance Improvement Plan (PIP) Templates – Introduced accountability structures that didn’t feel punitive, just clear and fair

• Leadership Presence Coaching – Helped the owner develop a more composed, direct, and confident tone—especially in tough conversations

• Meeting Makeover – Created a new internal meeting structure with:

  • Timeboxing

  • Clear agendas

  • Action items and follow-up protocols

• Delegation Frameworks – Taught the owner how to coach team leads, not micromanage daily fires

The Results:

• Owner now takes two full days off per week without panic

• Turnover dropped 18% after implementing the performance framework

• Internal meetings went from 60-minute rants to 25-minute strategic check-ins

• Staff began self-managing—escalating less, solving more

• Owner feels like a CEO, not a manager