Client Type: High-traffic Dispensary Group Location: New York Challenge: Elevate floor staff professionalism and consistency while maintaining that a very specific company culture. Staff were friendly, but service was scattered—lacking polish, upsell confidence, and brand voice alignment.
Client Type: High-traffic Dispensary Group Location: New York Challenge: Elevate floor staff professionalism and consistency while maintaining that a very specific company culture. Staff were friendly, but service was scattered—lacking polish, upsell confidence, and brand voice alignment.
Client
John and Jane
Client
John and Jane
Year
2023
Year
2023
Services
Customer Experience
Services
Customer Experience
Location
New York
Location
New York
Duration
1 Month
Duration
1 Month
The Problem:
Dispensary was seeing high foot traffic, low ticket orders, and inconsistent repeat business
Budtenders had strong personalities but no formal customer experience training
Staff interactions ranged from casual to careless—zero consistency in how customers were greeted, guided, or educated
What We Did:
Green Street to Main Street designed a Cannabis Customer Experience Intensive, focused on:
Professionalism Without Pretension – We trained staff to stay authentic, but sharpened their tone, language, and presence so every customer felt the difference
Sales + Service Scripts – Built flexible talk tracks that hit compliance, education, and upsell triggers (without sounding robotic)
"First to Last Touch" Journey Mapping – Taught staff how to own every part of the interaction, from door to register
Real-Time Coaching – On-the-floor shadowing and feedback during live shifts for immediate behavior change
Branded Vibe Training – Helped staff embody the brand’s voice and values through how they spoke, moved, and solved problems
The Results:
Increased average oerder size by 28% in 60 days
Mystery shop scores jumped from 52% to 87% after training
Decreased customer complaints and increased online reviews mentioning staff by name
Internal morale soared—employees felt confident, clear, and proud of the work they were doing.
The Problem:
Dispensary was seeing high foot traffic, low ticket orders, and inconsistent repeat business
Budtenders had strong personalities but no formal customer experience training
Staff interactions ranged from casual to careless—zero consistency in how customers were greeted, guided, or educated
What We Did:
Green Street to Main Street designed a Cannabis Customer Experience Intensive, focused on:
Professionalism Without Pretension – We trained staff to stay authentic, but sharpened their tone, language, and presence so every customer felt the difference
Sales + Service Scripts – Built flexible talk tracks that hit compliance, education, and upsell triggers (without sounding robotic)
"First to Last Touch" Journey Mapping – Taught staff how to own every part of the interaction, from door to register
Real-Time Coaching – On-the-floor shadowing and feedback during live shifts for immediate behavior change
Branded Vibe Training – Helped staff embody the brand’s voice and values through how they spoke, moved, and solved problems
The Results:
Increased average oerder size by 28% in 60 days
Mystery shop scores jumped from 52% to 87% after training
Decreased customer complaints and increased online reviews mentioning staff by name
Internal morale soared—employees felt confident, clear, and proud of the work they were doing.
The Problem:
Dispensary was seeing high foot traffic, low ticket orders, and inconsistent repeat business
Budtenders had strong personalities but no formal customer experience training
Staff interactions ranged from casual to careless—zero consistency in how customers were greeted, guided, or educated
What We Did:
Green Street to Main Street designed a Cannabis Customer Experience Intensive, focused on:
Professionalism Without Pretension – We trained staff to stay authentic, but sharpened their tone, language, and presence so every customer felt the difference
Sales + Service Scripts – Built flexible talk tracks that hit compliance, education, and upsell triggers (without sounding robotic)
"First to Last Touch" Journey Mapping – Taught staff how to own every part of the interaction, from door to register
Real-Time Coaching – On-the-floor shadowing and feedback during live shifts for immediate behavior change
Branded Vibe Training – Helped staff embody the brand’s voice and values through how they spoke, moved, and solved problems
The Results:
Increased average oerder size by 28% in 60 days
Mystery shop scores jumped from 52% to 87% after training
Decreased customer complaints and increased online reviews mentioning staff by name
Internal morale soared—employees felt confident, clear, and proud of the work they were doing.
Other Projects
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Other Projects
View Our Other Exclusive Projects Case Studies
Other Projects
View Our Other Exclusive Projects Case Studies
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Boost conversions and grow average basket size
Boost conversions and grow average basket size
Turn first-time buyers into loyal, returning customers
Build trust and brand stickiness in a crowded market
Own every interaction with confidence, clarity, and intent
Ready to Spark Up Your Sales Flow?
Let’s build the kind of sales culture that elevates your entire operation.
📞 Call 650.346.9111 or reach out to schedule your workshop.
Ready to Spark Up Your Sales Flow?
Let’s build the kind of sales culture that elevates your entire operation.
📞 Call 650.346.9111 or reach out to schedule your workshop.
Question
Answer
Is this just customer service training?
Question
Answer
What industries do you work with?
Question
Answer
What does a typical engagement look like?
Question
Answer
Can this work for frontline hourly teams?
Question
Answer
What’s your pricing?
Question
Answer
How is this different from other sales or service training companies?
Question
Answer
Is this just customer service training?
Question
Answer
What industries do you work with?
Question
Answer
What does a typical engagement look like?
Question
Answer
Can this work for frontline hourly teams?
Question
Answer
What’s your pricing?
Question
Answer
How is this different from other sales or service training companies?
Is this just customer service training?
What industries do you work with?
What does a typical engagement look like?
Can this work for frontline hourly teams?
What’s your pricing?
How is this different from other sales or service training companies?
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Boost conversions and grow average basket size
Turn first-time buyers into loyal, returning customers
Build trust and brand stickiness in a crowded market
Own every interaction with confidence, clarity, and intent