Client Type: Medical-Only Dispensary Location: Oklahoma Challenge: Budtenders were deeply knowledgeable and passionate—but spent too much time overexplaining products to every single patient. Lines got long, checkout times dragged, and the owner was losing revenue and patience.
Client Type: Medical-Only Dispensary Location: Oklahoma Challenge: Budtenders were deeply knowledgeable and passionate—but spent too much time overexplaining products to every single patient. Lines got long, checkout times dragged, and the owner was losing revenue and patience.
Client
Medical Market
Client
Medical Market
Year
2023
Year
2023
Services
Speed + Service
Services
Speed + Service
Location
Oklahoma
Location
Oklahoma
Duration
3 Weeks
Duration
3 Weeks
The Problem:
Average checkout time was 12–15 minutes per patient—creating bottlenecks and walkouts during peak hours
Budtenders treated every interaction like a masterclass—great for education, terrible for business
Patients waiting felt ignored, and tension between staff and management was growing
No framework existed for balancing empathy, education, and efficiency
What We Did:
Green Street to Main Street delivered a Flow + Focus Training Series tailored to the medical model, including:
3-Level Talk Track System – Built quick, mid-depth, and detailed versions of common product explanations so staff could flex based on time + patient type
Visual Aid Selling Tools – Created “cheat sheets” for terpenes, strains, and dosing so staff weren’t relying on long-winded explanations
Time Awareness Coaching – Real-time floor observation and feedback on pace, body language, and patient queues
Segmented Service Strategy – Taught team to triage patients: newbies got 1:1 time, regulars got quick-touch service with trust built in
Sales Flow Simulation Drills – Ran timed roleplays to reinforce speed without sacrificing warmth or professionalism
The Results:
Cut average transaction time in half (from 12+ mins to under 6 mins) within 3 weeks
Sales increased 17% in the first month due to higher throughput
Staff confidence rose—less burnout from long convos, more focus on outcomes
Line abandonment dropped significantly during high-volume windows
The Problem:
Average checkout time was 12–15 minutes per patient—creating bottlenecks and walkouts during peak hours
Budtenders treated every interaction like a masterclass—great for education, terrible for business
Patients waiting felt ignored, and tension between staff and management was growing
No framework existed for balancing empathy, education, and efficiency
What We Did:
Green Street to Main Street delivered a Flow + Focus Training Series tailored to the medical model, including:
3-Level Talk Track System – Built quick, mid-depth, and detailed versions of common product explanations so staff could flex based on time + patient type
Visual Aid Selling Tools – Created “cheat sheets” for terpenes, strains, and dosing so staff weren’t relying on long-winded explanations
Time Awareness Coaching – Real-time floor observation and feedback on pace, body language, and patient queues
Segmented Service Strategy – Taught team to triage patients: newbies got 1:1 time, regulars got quick-touch service with trust built in
Sales Flow Simulation Drills – Ran timed roleplays to reinforce speed without sacrificing warmth or professionalism
The Results:
Cut average transaction time in half (from 12+ mins to under 6 mins) within 3 weeks
Sales increased 17% in the first month due to higher throughput
Staff confidence rose—less burnout from long convos, more focus on outcomes
Line abandonment dropped significantly during high-volume windows
The Problem:
Average checkout time was 12–15 minutes per patient—creating bottlenecks and walkouts during peak hours
Budtenders treated every interaction like a masterclass—great for education, terrible for business
Patients waiting felt ignored, and tension between staff and management was growing
No framework existed for balancing empathy, education, and efficiency
What We Did:
Green Street to Main Street delivered a Flow + Focus Training Series tailored to the medical model, including:
3-Level Talk Track System – Built quick, mid-depth, and detailed versions of common product explanations so staff could flex based on time + patient type
Visual Aid Selling Tools – Created “cheat sheets” for terpenes, strains, and dosing so staff weren’t relying on long-winded explanations
Time Awareness Coaching – Real-time floor observation and feedback on pace, body language, and patient queues
Segmented Service Strategy – Taught team to triage patients: newbies got 1:1 time, regulars got quick-touch service with trust built in
Sales Flow Simulation Drills – Ran timed roleplays to reinforce speed without sacrificing warmth or professionalism
The Results:
Cut average transaction time in half (from 12+ mins to under 6 mins) within 3 weeks
Sales increased 17% in the first month due to higher throughput
Staff confidence rose—less burnout from long convos, more focus on outcomes
Line abandonment dropped significantly during high-volume windows
Other Projects
View Our Other Exclusive Projects Case Studies
Other Projects
View Our Other Exclusive Projects Case Studies
Other Projects
View Our Other Exclusive Projects Case Studies
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Boost conversions and grow average basket size
Boost conversions and grow average basket size
Turn first-time buyers into loyal, returning customers
Build trust and brand stickiness in a crowded market
Own every interaction with confidence, clarity, and intent
Ready to Spark Up Your Sales Flow?
Let’s build the kind of sales culture that elevates your entire operation.
📞 Call 650.346.9111 or reach out to schedule your workshop.
Ready to Spark Up Your Sales Flow?
Let’s build the kind of sales culture that elevates your entire operation.
📞 Call 650.346.9111 or reach out to schedule your workshop.
Question
Answer
Is this just customer service training?
Question
Answer
What industries do you work with?
Question
Answer
What does a typical engagement look like?
Question
Answer
Can this work for frontline hourly teams?
Question
Answer
What’s your pricing?
Question
Answer
How is this different from other sales or service training companies?
Question
Answer
Is this just customer service training?
Question
Answer
What industries do you work with?
Question
Answer
What does a typical engagement look like?
Question
Answer
Can this work for frontline hourly teams?
Question
Answer
What’s your pricing?
Question
Answer
How is this different from other sales or service training companies?
Is this just customer service training?
What industries do you work with?
What does a typical engagement look like?
Can this work for frontline hourly teams?
What’s your pricing?
How is this different from other sales or service training companies?
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Frequently Asked Questions
Why Train With Us?
Because cannabis isn’t like any other industry—and your training shouldn’t be either. Our programs help teams:
Boost conversions and grow average basket size
Turn first-time buyers into loyal, returning customers
Build trust and brand stickiness in a crowded market
Own every interaction with confidence, clarity, and intent